Customer Service

FAQs | Frequently Asked Questions

Ordering Online

How do I place an order?
How can I check my order status?
What payment methods can I use to place an order?
When can I expect my order?
Why is my phone number requested?
Why is my Date of Birth required?
What should I do if I am having trouble placing an order?
What should I do if I could not complete the checkout process?
What should I do if the promotion I am trying to use is not being accepted at checkout?

Shipping & Service

What shipping methods are available, and what are the rates?
What should I do if I only received a partial shipment?
What should I do if I think my shipment is lost?
What should I do if my shipment arrived damaged?

Questions about SK-II Subscription orders

How do I combine items to be in the same order?
How do I join?
What products are eligible for Subscription offers?
How do I make changes to my account information?
How do I make changes to my order (skip, change frequency/date, remove item, cancel)?
How do I view my future deliveries?
SK-II Subscription Terms
What's the benefit?
What is SK-II Subscription?
What types of payment are accepted?
What will happen after I join?

Pricing and Availability

Why are prices different now than when I made my purchase?
Why is my credit card authorized for more than the purchase amount?

Product Returns

What is the return policy?
How do I place a return or exchange?
Returns & Exchanges FAQs

Ordering Online

How do I place an order?

Please call us at 1-866-678-1770 from 9am-6pm EST Monday - Friday (except holidays).

How can I check my order status?

Please click here to check your order status.

Once your order ships, you will receive a shipping notification email that includes tracking information.

What payment methods can I use to place an order?

The SK-II store accepts Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Google Pay. We are unable to accept international credit cards for online purchases.

When can I expect my order?

Standard Delivery: (5-8 Business Days)

• Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
• Delivery to some remote addresses may require up to 2 additional days.
• See www.ups.com for additional details.

Express Delivery: (2 Business Days)

• Orders are typically delivered by the end of the second business day after they are shipped.
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
• Some locations in Alaska, Hawaii, and remote areas may require additional transit time.
• See www.ups.com for additional details.

Rushed Delivery: (1 Business Day)

• Orders are typically delivered by 3 pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 pm (Local Time) the next business day after they are shipped.
• Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
• Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
• See www.ups.com for additional details.

Why is my phone number requested?

This information is used to respond to your requests and/or contact you, if necessary, about your order.

Why is my Date of Birth required?

In accordance with our P&G Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

What should I do if I am having trouble placing an order?

For any technical difficulties you are experiencing with our website, please contact our online call center at 1-866-678-1770 from 9am – 6pm EST Monday – Friday, (except holidays).

What should I do if I could not complete the checkout process?

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information. Please call us at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) to verify your information so that we can process your order.

What should I do if the promotion I am trying to use is not being accepted at checkout?

• If you sign up to receive emails from Sk-ii.com you'll receive a welcome email with a unique, one-time use promo code. Enter the promo code when you place your first order and the sample will be added to your order. A welcome code cannot be combined with a Gift With Purchase Promotion. NOTE: This is a one-time offer.
• You are able to subscribe and opt in to receive emails from SK-II for a complimentary sample with a Gift with Purchase Promotion. To subscribe and claim the sample, enter your email address in the mini cart and tick "Yes, I agree to receive emails from SKII and other trusted P&G brands and programs". If you have not subscribed previously, the sample will automatically add to your cart. There is no promo code involved.
• Terms and Conditions of Gift with Purchase can be found at https://www.sk-ii.com/gift-with-purchase
• Further questions can be directed to us via email on our contact us page or by calling us 1-866-678-1770

Shipping & Service

What shipping methods are available, and what are the rates?


Method	Expected Delivery	Rate
Standard Delivery	5 - 8 Business Days	$0.00
Express Delivery	2 Business Days	$16.95
Rushed Delivery	1 Business Day	$22.95

What should I do if I only received a partial shipment?

It is possible your shipment was split based on product availability, and that the missing items will be shipped when they become available. Please contact us at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) to report an incomplete shipment, and we will check the status of your missing items. We apologize for any inconvenience this may have caused.

What should I do if I think my shipment is lost?

Please contact us at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) and we will initiate a thorough search of your shipment with the transit company.

What should I do if my shipment arrived damaged?

If your order was damaged in-transit please contact us at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) to report a damaged shipment. We apologize for any inconvenience this may have caused.

Questions about SK-II Subscription orders

How do I combine items to be in the same order?

SK-II Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one SK-II Subscription item and want the items to ship in the same order, simply visit the "Subscription Management" section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

How do I join SK-II Subscription?

Joining SK-II Subscription is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Subscription option for your desired product, select your preferred shipment frequency and then check out as normal.

What products are eligible for Subscription offers?

Subscription service and offer is available to all full-sized products, excluding Facial Treatment Essence 1oz. Gift with purchase is valid on orders greater than $200. Gift with purchase offer cannot be combined with other promotions/codes and kits.

How do I make changes to my SK-II Subscription account information?

To review or modify your SK-II Subscription account information, visit the "Subscription Management" section located within your account.

To change your shipping address for an order, click the "Edit" link located directly below the current shipping information. Select a previous shipping address from the drop-down menu or create a new one to add to your account. This address will apply to all SK-II Subscription and future orders unless otherwise noted.

To change your billing address for an order, click the "Edit" link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all SK-II Subscription and future orders.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

How do I make changes to my SK-II Subscription order?

Once you've joined, SK-II Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription order by visiting the "Subscription Management" section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Skip a delivery:

To skip a recurring SK-II Subscription shipment, go to the "Subscription Management" section in your account and click the "Skip Order" button to the right of the upcoming order date. This will allow you to skip the entire order for that date.

Change shipment frequency:

To modify the delivery frequency for an SK-II Subscription item, go to the "Subscription Management" section in your account. The current delivery frequency is displayed next to each subscription item in a drop-down labeled "Every". Simply click the frequency drop-down next to the item you would like to modify and select your next desired frequency (e.g., change it from sending every 3 months to every 2 months). All upcoming orders will be modified accordingly for that item.

Send an order now:

To send an SK-II Subscription order immediately, go to the "Subscription Management" section in your account and click the "Send Now" button to the right of the upcoming order date.

Change shipment date:

To change the date of your next recurring SK-II Subscription shipment, go to the "Subscription Management" section in your account. Click the “Change date” button to the right of the upcoming order date. You’ll be prompted to select a new shipment date. Once you've selected the date and clicked the "Save shipment date" button, your entire order will ship on the new date and resume your preferred frequency cadence from there.

Remove an item from an upcoming order:

To remove an item from your SK-II Subscription order, go to the "Subscription Management" section in your account. Click the "Remove item" link to the right of the item you wish to delete. You’ll be prompted to confirm this action. The item will continue to ship on the next valid order date. The other items in the shipment will still be sent as scheduled.

Cancel a subscription:

To cancel an SK-II Subscription order, go to the "Subscription Management" section in your account. Click the "Cancel Subscription" link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the "Cancel Subscription" button, your subscription will be cancelled and no future orders for it will be shipped. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.

How do I view my future deliveries?

You're very next scheduled orders will be listed in the "Subscription Management" section of your SK-II account.

SK-II Subscription Terms

SK-II Subscription items will ship automatically until you cancel. By placing this order, you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. If you have any additional questions regarding SK-II Subscription, please contact our customer service support.

What's the benefit of SK-II Subscription?

Besides the convenience of delivering your favorite SK-II products right to your door when you need them SK-II Subscription ALWAYS offers 5% off and receive a free gift on orders over $200 on all qualified SK-II orders.

What is Subscription?

SK-II Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive 5% off and a free gift on orders over $200 on all qualified SK-II Subscription items.

You always have complete control over your SK-II Subscription orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the "Subscription Management" section located within your Club SK-II account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

What types of payment are accepted for SK-II Subscription?

All SK-II Subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal, Apple Pay, Google Pay, Afterpay cannot be accepted.

What will happen after I join SK-II Subscription?

After you join SK-II Subscription, you will receive an email confirming your Subscription order. This email will include a link to access the "Subscription Management" section in your account where you can manage your future orders, SK-II Subscription items and account information.

We will place your SK-II Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will email you reminder 10 days before each Subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

Pricing & Availability

Why are prices different now than when I made my purchase?

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability. In addition, some of the items on our website may be incorrectly priced or no longer available at the time you place your order.

Why is my credit card authorized for more than the purchase amount?

During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is actually a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, please call us at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays).

Product Returns

What is the return policy?

We offer a 30-day return policy for products purchased at SK-II.com. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

How do I place a return or exchange?

We're sorry you didn't love your SK-II product.

Please call 1-866-678-1770 to arrange your free return or exchange.
A return label will be provided to you via email.

Returns & Exchanges FAQs

Only items purchased on SK-II.com (USA) with accompanying order information will be accepted for return or exchange.

If you have received a gift with purchase, you must return the gift along with your purchased product. If both the purchased product and accompanying gift are not returned, your return will not be accepted.

Your purchased product must be returned in order to receive a refund in the amount of your full purchase price or exchange. If you return your purchased product in accordance with this policy, your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment. Return process can take up to 7-10 business days from the time you return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Limit one return per name, household, or address on opened product(s). SK-II monitors return activity for abuse and reserves the right to limit returns or exchanges at SK-II.com in all instances, in its sole discretion.

Ordering

PAYMENT OPTIONS

We currently accept the following payment methods:

• VISA
• Master Card
• Discover Card
• American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay

MAKING A PURCHASE

If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected on orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

We only sell products to individuals who can purchase with a permitted payment method.

You are permitted to purchase products or services via the Site only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

ORDER ACCEPTANCE POLICY

The advertisement for any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.

ORDER LIMITATION POLICY

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

PRICING AND AVAILABILITY

In addition, some of the items on our website may be incorrectly priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the manufacturer has discontinued production of the item you ordered), we will notify you of the same by email and we will cancel your order for that item.

PRODUCT DESCRIPTIONS

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitors display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.

BACKORDER POLICY

Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days, and again within 60 days of the date of your order, we will notify you of the delay. You will have the opportunity to cancel the order and receive a refund if you wish by following the directions specified in the notice. If the item remains out of stock for a period of 90 days from the date of your order, we will cancel the order for the item and you will receive a refund, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the Return Policy and Return Procedures.

Return & Exchange

What is your return policy?

We offer a 30-day return policy for products purchased at SK-II.com. If you are not completely satisfied with your purchase, you may return the unused portion within 30 days of receiving your order.

How do I place a return or exchange?

We're sorry you didn't love your SK-II product.

Please call 1-866-678-1770 to arrange your free return or exchange.
A return label will be provided to you via email.

Returns & Exchanges FAQs

Only items purchased on SK-II.com (USA) with accompanying order information will be accepted for return or exchange.

If you have received a gift with purchase, you must return the gift otherwise your return will not be accepted.

Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. This process can take up to 7-10 business days from the time you return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.

Contact us at 1-866-678-1770 to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund

Limit one return per name, household, or address on opened product(s). SK-II monitors return activity for abuse and reserves the right to limit returns or exchanges at SK-II.com in all instances.

Shipping

Orders will only be shipped to addresses within the 50 states of the United States of America. We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped.

Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers.

We are able to ship to P.O. Boxes however this takes longer time than our standard shipping. Please expect your package to arrive 15 business days after the order is confirmed.

Shipping charges are based upon the shipment option you select at Checkout. The following shipping options are available. Not all shipping methods are available in all geographic areas, see www.ups.com for details:

Standard Delivery: (5-8 Business Days)

Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
Delivery to some remote addresses may require up to 2 additional days.
Standard/Free shipping are not applicable to Hawaii and Alaska.
See www.ups.com for additional details.

Express Delivery: (2-3 Business Days)

Orders are typically delivered by the end of the second business day after they are shipped.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 1 pm Eastern/10 am Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 1 pm Eastern/ 10 am Pacific, in which case the order will be shipped on the following business day.
Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
Some locations in Alaska, Hawaii and remote areas may require additional transit time.
See www.ups.com for additional details.

Rushed Delivery: (1-2 Business Days)

Orders are typically delivered by 2:00pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30pm (Local Time) the next business day after they are shipped.
Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 1 pm Eastern/10 am Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 1 pm Eastern/ 10 am Pacific, in which case the order will be shipped on the following business day.
See www.ups.com for additional details.

SK-II Policies Agreement

Introduction and Acceptance of Terms

This website offers consumers a convenient way to find, learn about, and purchase products from SK-II ( “we”,” us”, or “our”). We provide this website (the “Site”) subject to the terms and conditions set forth herein (the “Agreement”). The terms of this Agreement apply whether you are just visiting the Site or are a registered Account user (as described below). By using the Site, you acknowledge that you have read and understand this Agreement and that you agree to be bound by all of its terms. If you do not agree to all of the terms set forth in this Agreement, please do not use the Site.

Your use of this Site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in Hamilton County, Ohio.

Modification of This Agreement

We may modify this Agreement or other policies set forth on the Site from time to time. When we modify this Agreement, we will update the “Last Updated” line above. It is your responsibility to regularly review this Agreement. Your use of the Site following the posting of an updated Agreement constitutes your acceptance of such updated Agreement.

Severability

If any part of this Agreement is found to be invalid or unenforceable, that shall not affect the validity or enforceability of any other provision of this Agreement.

Privacy

Your use of the Site is also subject to our Privacy.

Your Account

The use of certain services on the Site requires the user to have established a user account (an “Account”). There is no charge to establish or maintain an Account, and an Account is required to make a purchase from the Site. In order to establish an account, you must:

Provide us with your name, a valid e-mail address, and such other information as we may require from time to time;
Create a password; and
In accordance with our P&G Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your Account or password. We will not be liable for any loss that you may incur as a result of someone else using your Account or password, either with or without your knowledge. You agree to be responsible for losses incurred by us or another party due to someone else using your Account and/or password either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your Account and/or password(s) and any other breach of security relating to the Site. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.

We reserve the right to terminate any Account at any time in our sole discretion, including without limitation for any failure to comply with these Terms of Use, any fraud or abuse, or any misrepresentation that you or anyone using your Account may make to us.

Payment Options

We currently accept the following payment methods:

VISA
MasterCard
Discover Card
American Express
PayPal
Apple Pay
Google Pay

Making a Purchase

If you wish to purchase products or use certain services described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Tax is collected only on orders shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.

We only sell products to individuals who can purchase with a permitted payment method.

Products made available to employees in the P&G Shop Lab are intended for use by the employee and dependents (household quantities). Reselling products purchased via the P&G Employee Shop to third parties is not permitted and is strictly prohibited. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

Order Acceptance Policy

Order Limitation Policy

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

Pricing and Availability

In addition, some of the items on our website may be incorrectly priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the product has been discontinued), we will notify you of the same by email and we will cancel your order for that item.

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.

Backorder Policy

Shipping Policy

Our preferred shipping carrier is UPS. However, we reserve the right to use other shipping carriers.

We are able to ship to P.O. Boxes however this takes longer time than our standard shipping. Please expect your package to arrive 15 business days after the order is confirmed.

Standard Delivery: (5-8 Business Days)

Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
Delivery to some remote addresses may require up to 2 additional days.
See www.ups.com for additional details.

Express Delivery: (2 Business Days)

Orders are typically delivered by the end of the second business day after they are shipped.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
Some locations in Alaska, Hawaii and remote areas may require additional transit time.
See www.ups.com for additional details.

Rushed Delivery: (1 Business Day)

Orders are typically delivered by 3:00pm (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30pm (Local Time) the next business day after they are shipped.
Available for shipments to addresses within the 48 contiguous states and to limited addresses in Alaska and Hawaii.
Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day.
See www.ups.com for additional details.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Return Policy; Return and Refunds Procedures

Return Policy

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Contact us at 1-866-678-1770 to speak to a Customer Service Representative to receive your return authorization.
You must have purchased the item from us at //www.sk-ii.com/.
To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
Damaged or defective items returned without their original packaging will not receive a refund.

Return Procedures

Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
Print and affix the return shipping label provided to you by Customer Service on the package to be returned.
To take advantage of free returns, please return to us via UPS. For more information visit:
- Find a UPS Location
- Schedule a Pickup
After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.

Refunds Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

Your refund will be in the form of payment used for the purchase.
The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. This process can take up to 7-10 business days from the time you return is received at our warehouse. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
Contact us at 1-866-678-1770 to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund

Contact Us

Contact us via email
Contact us via phone: 1-866-678-1770 (M-F 9am-6pm EST)
In observance of the holidays, our customer support office will be closed on November 24 (Friday), December 25 (Monday) and December 31 (Sunday)

SK-II reserves the right to change the SK-II Store Policy at any time without notice.